View the table below for a list of known error messages and potential resolutions. If the errors continue to persist or are not listed in the table below, please submit a ticket so we can review your inquiry.
| Error Message | Resolution |
| Your account has been suspended. |
The suspension will need to be appealed. View our Appeal a Suspension support article for guidance. |
| Playing from an unsupported region. |
You will be unable to play due to connecting from an unsupported region. View our Region Requirements support article for a list of unsupported regions. |
| Amazon Games iD account is required. |
The Amazon Games iD account needs to be linked to the platform account being accessed. View our Linking Accounts support article for guidance. |
| Child account requires an Amazon Games iD to play this game. |
This platform account is identified as a child account. This platform account needs to link with an Amazon Games iD to play. View our Linking Accounts support article for guidance. |
| Child account is missing parental consent. |
The parent account managing the child account will need to go to the Family section at id.amazongames.com and provide parental consent. |
| The account is not tied to an Xbox account. To link your account, you'll first need to set up an Xbox account and try again. |
Go to xbox.com and follow the account creation flow for creating an Xbox account, then try again. |